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Community Marketing Agent Supervisor- Tampa International Mall -
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674052

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Community Marketing Agent Supervisor- Tampa International Mall -
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations - 160 + and access to 4000 other properties around the world. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

We have been rated one of the Top 2 most admired Hospitality Companies by Fortune 500 Magazine for several years. We invite you to learn more about our record breaking success, unprecedented growth, and exciting lifestyle opportunities!

**Come Join Our Elite Marketing Team**

**Must be energetic, outgoing, tenacious, goal oriented and a natural closer!**

**Don't continue to work for anyone other than the BEST Vacation Ownership Company in the World!**

**Don't wait to apply as the positions are filled QUICKLY!!**

**Position Summary**

The main objective is to increase the site's production of CMP tours in a way that ensures the budgeted number of qualified clients to the sales office. Prospective guest's must be solicited guests while providing concierge service; qualify them to assure that they meet the guidelines for the sales presentation; if qualified, invite them to attend a vacation ownership presentation; and register them properly. The CMP Supervisor is responsible for directing, supervising, training and motivating CMP staff.

**Duties & Responsibilities**

+ Provide assistance with field coverage to assist with approvals, guest issues, and all related situations.

+ Maintain tour flow and performance expections established for the location that you are responsible for.

+ Adhere to qualification guidelines as established by company such as annual income, spousal attendance, possession of credit cards, etc.

+ Partner with vendors at work location. This includes maintaining effective communication with the vendor and the CMP team, executing on customer service initiatives and location requirements and representing the company to their established standards.

+ Provide specialized coaching for those CMA's that are at risk or have fallen below expectation to help increase site retention.

+ Manage daily activities and schedules of marketing personnel to exceed Budget, and Tour Flow expectations.

+ Motivate, inspire, and direct staff to exceed performance and compensation hurdles.

+ Monitor production and staff metrics.

+ Counsel and train staff to company standards for Customer Service and Count on Me initiative.

+ Develop and sustain positive, rewarding and collaborative work environment.

+ Recruit, interview and hire in coordination with site recruiting team.

+ Be willing to be on call, fill in for absences at their location.


+ Minimum of one (1) year Industry and Job Specific experience.

+ Bachelors degree in marketing or associated field preferred but not required.

+ Excellent communication, motivational and leadership skills

+ Positive attitude; team player a must

+ Prior vacation ownership marketing experience is MANDATORY.

+ Experience working with people

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